Billing Supervisor (Halifax, NS)

Billing Supervisor (Halifax, NS)


VistaCare Communications is a leading communication infrastructure and technology solutions provider for a wide range of businesses and organizations across Canada and the United States. We currently have an opportunity for an experienced, and highly motivated Billing Supervisor to join our growing team in Bedford, Nova Scotia. The Billing Supervisor is responsible for oversight of all billing processes within the department, and ensuring that all revenue streams are billed in a timely and accurate manner.

The right candidate for this position is self-motivated, has high attention to detail and the ability to handle multiple priorities on an ongoing basis. The ideal candidate thrives in a fast-paced work environment, and is adaptable to operational changes which affect billing processes. This position requires a high level of teamwork and coaching, as well as department supervisory oversight.

VistaCare Communications is an equal opportunity employer, welcoming applications from people with disabilities. Any applicant who may require accommodations are encouraged to discuss this with their recruiter.

Duties and Responsibilities: 
  • Ensure billing processes are documented for all new billing types, and assigned to a clerk for daily monitoring
  • Reconcile daily trackers to actual billing on a daily basis
  • Ensure any credits have Controller approval before being completed
  • Allocate billing daily to each clerk when needed
  • Assist in the preparation of WIP at month end
  • Resolve daily issues and assist in trouble shooting
  • Maintain daily billing tracker and issue results at the end of each day for cash flow
  • Track holdbacks for all customers and work with finance to ensure holdbacks are received in a timely manner and paid in a timely manner
  • Provide vacation coverage for all billing clerks as needed to ensure that there are no gaps
  • Complete credit memo requests and liaison with Controller for approval
  • Ensure that all billings have been completed before jobs are closed
  • Create new job numbers and track job status; create new work orders and review open work order reports
  • Assist in billing as needed in order to meet required daily objectives
Knowledge and Skills: 
  • Strong computer skills including advanced user knowledge of Excel and Microsoft Suite
  • Understanding of cash flow principles as they relate to billing functions
  • Effective communication and people skills
  • Positive attitude and self-motivated
  • Strong attention to detail and ability to analyze complicated billing scenarios to ensure accuracy
  • Very strong organizational skills, ability to manage multiple tasks
  • Proven problem-solving skills, and experience in sorting out complicated issues
Experience Required: 
  • Supervisory experience required (2+ years)
  • Preference will be given to candidates with knowledge and experience in the telecommunications industry, specifically Outside Plant billing and operations
  • Accounting background an asset
  • Knowledge of JONAS software an asset
Additional Requirements: 
  • The successful candidate will be required to pass a criminal record check
Compensation and Benefits: 
  • Competitive compensation based on experience and skill level
  • 50% employer paid comprehensive group benefits (health, dental, vision, insurance)
  • Employee & Family Assistance Program (EFAP)
  • Employer-match RRSP group plan
  • WorkPerks with Venngo and other corporate discounts available